WARRANTY PERIOD:
All our products are covered by a two-year warranty since purchase.
If, during that time, a problem should appear in any of the purchased products, you must proceed following these steps:
- Report the issue via email, explaining the problem and stating what product is affected (Reference, date of purchase, order number)
- Depending on the product to return, we will tell you how to proceed to solve the issue.
- During warranty, you must keep the original packaging, so the product is returned with it.
Can prodcuts be returned for repair, replacement or reimbursement?
Before returning a product, please read the instructions. You can also contact our customer care service. Please make sure the product you want to return is elegible after reviewing return requirements.
General returns
1. All products have to be returned before 14 days after receiving your order. We can only accept product in their original condition. If you want to return any or all items in your order, you have to contact our customer care service (phone or email) to get an RMA number, which will have to be placed on the return packaging.
2. Wrong items: If we sent you a product that does NOT match what you ordered, we will proceed to exchange the wrong product without any cost for you. We will send the shipping agency to retrieve the wrong goods and will ship the right items, or refund you if you choose so.
Replacement and refund returns
1. Because of a quality issue:
We will process the replacement or refund if the product shows a quality defect, and if it's returned before the first 14 days after arrival. Refund of paid amount will be processed after receiving back the product, and checking if the defect is not attributed to product handling.
2. Other reasons:
You have the right to desist from purchase within the first 14 days after receiving your order, following the instructions found in our terms of use. Returned products have to be in perfect condition, and come in their original packaging. The return has to be processed within the first 14 days since receiving the product(s). If the reason for returning the items is caused by a mistake in the user's end, and the products have already been sent, shipping costs will be charged to the customer.
Wrongly sent items
After confirming we sent the wrong items, we will replace it without any further cost for the customer.
Canceled orders (before shipping)
If an order is canceled before shipping, there will be NO cost for the customer.